• SSL Refund and Cancelation rules

    We sell and provide products that should satisfy most customers for 100%, however, we may offer a full refund if for some reason you are not happy or not satisfied with service. We refund for any cases, doesn't matter if a wrong product purchased or changed mind.
    General Questions

    SSL Refund and Cancelation rules

    • You will receive a full refund for any order issued within 30-days
    • The only exception is when fake data provided within the verification process OR SSL revoked by CA due to Man-in-the-middle attack or any other criminal/illegal usage of SSL.
    • Please note, once you requested the refund the order will be canceled with NO option to recover it. Example, the order is 6 months old, you clicked "Cancel Order" button. In that case, the order will get new status "Expired" and no refund will be applicable. That means you will lose SSL with all days left.
    • It is not possible to cancel processing reissue process, the only way is to complete reissue to start another reissue process.

    By default, all refunds returned to the account balance and available to use for any future purchases. However, we may withdraw funds to the original source (PayPal, Skrill, Webmoney or Bank account) on your request via support ticket.

    Cancellation request can be sent only by the owner of the account. PayPal/Skrill/3D Pay refunds completed within 12-24 hours. Bank refunds may take 1-5 business days, depending on your bank and country rules.

    How to request a refund for SSL

    1. Login to client area: https://directssl.net/dashboard/
    2. Go to "My SSL Certificates", find your SSL Certificate and click "Details" button
    3. Click to "Cancel Order" button
    4. Enter the reason for cancellation and click "Cancel the order" button
    5. You will receive an e-mail with refund information once our managers will review request
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